SHA announces service disruption due to system downtime
Dr. Mercy Mwangangi, CEO of the Social Health Authority (SHA), appears before the Senate Committee on National Security, Defence and Foreign Relations on November 20, 2025.
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The Social Health Authority (SHA) has announced a service disruption occasioned by a downtime affecting its service provider, the Digital Health Agency's services.
SHA CEO Dr Mercy Mwangangi said in a statement on
Monday that the Authority received notification from DHA on
March 1, indicating a major incident leading to significant system
unavailability.
She added that the outage has interrupted essential
healthcare service delivery across contracted healthcare facilities,
specifically affecting pre-authorisation processes.
“We understand the critical nature of these services
for your daily operations and patient care, and we sincerely apologize for the
significant inconvenience and disruption this is causing,” Mwangangi noted.
The Authority’s technical teams, in close
collaboration with DHA to restore full functionality as quickly as possible.
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