SHA announces service disruption due to system downtime

The Social Health Authority (SHA) has announced a service disruption occasioned by a downtime affecting its service provider, the Digital Health Agency's services.

SHA CEO Dr Mercy Mwangangi said in a statement on Monday that the Authority received notification from DHA on March 1, indicating a major incident leading to significant system unavailability.

She added that the outage has interrupted essential healthcare service delivery across contracted healthcare facilities, specifically affecting pre-authorisation processes.

“We understand the critical nature of these services for your daily operations and patient care, and we sincerely apologize for the significant inconvenience and disruption this is causing,” Mwangangi noted.

The Authority’s technical teams, in close collaboration with DHA to restore full functionality as quickly as possible.