Bolt suspends driver who exposed genitals to female customer

In the now-viral video, the driver unzipped his pants when the lady immediately ordered him to stop the car and drop them off.

The lady asked the driver "Why are you undressing? Drop me there" then signaled her friend who was sitting in the backseat saying "Sally! Alight this man is naked." She then ordered the driver "Drop me."

The distasteful video which was then later posted on X, formerly Twitter, by former Nairobi Governor Mike Sonko, prompted Bolt to respond.

Bolt said that appropriate action has been taken on the driver and he has been banned from providing any services on their platform.

"We are also actively engaging with the affected rider, and once again take this opportunity to express our sincere concern and empathy over this unfortunate incident," said Bolt.

They asserted that they value the safety of their customers and will never tolerate such behaviour from their drivers.