CS Ruku makes surprise visits to Nairobi Huduma Centres, commends frontline workers

Public Service Cabinet Secretary Geoffrey Ruku on Friday paid impromptu visits to the GPO and Eastleigh Huduma Centres in Nairobi to assess service delivery and engage directly with the staff and citizens.

During the visits, the CS acknowledged the frontline workers' dedication to perform their duties despite operating with limited resources.

He emphasised the government's commitment to improving efficiency within the public service.

“I am impressed by the level of professionalism and output I have witnessed here today. It is encouraging to see public servants doing more with less, showing that they are committed to serving Kenyans,” CS Ruku stated during a media briefing at the Eastleigh Huduma Centre.

Further, the CS urged the Public Service Commission (PSC) to uphold integrity during the recruitment and promotion process.

“I want to emphasize that moving forward, recruitment and promotion in the public service must be merit-based. The era of rewarding incompetence is over,” he declared.

CS Ruku reiterated that he would conduct more impromptu visits to government offices as part of his efforts to promote accountability and evaluate efficiency within the public service. 

He echoed President William Ruto’s stance on high standards of performance and integrity in public institutions. 

“Public service is not a privilege; it is a responsibility. Every officer must remember they are here to serve Kenyans first,” Ruku said.

“This initiative is about restoring trust, improving access, and ensuring that the services we deliver are timely, efficient, and people-focused. Huduma Serikalini is not just a slogan, it is our mission.”