eCitizen services restored after 'internal network occurrence'

The government, through the Ministry of Interior and National Administration, has announced the successful restoration of the eCitizen platform following what it termed as a technical hitch that temporarily disrupted access to its services on Friday.

In a statement to newsrooms in the evening, eCitizen Director General Amb. Isaac Ochieng revealed that the issue was caused by an internal network occurrence that affected the operating system.

He however noted that swift action by the technical team resolved the problem, adding that the platform is now fully operational.

“We regret the inconvenience caused to our clients and appreciate their patience and support as we worked to resolve the disruption,” stated Amb. Ochieng.

The eCitizen boss went ahead to reassure the public of the State department’s commitment to delivering convenient, reliable, and accessible government services.