KNH apologizes for disruptions, says SHA system failures fully resolved

Kenyatta National Hospital (KNH) has come out to address issues of service delay prompted by downtime of Social Health Authority (SHA) systems.

The hospital’s CEO Dr Evanson Kamuri in a statement on Wednesday acknowledged the technical hitch affecting SHA systems that led to patients storming the Ministry of Health offices to demand answers.

While apologising for the delay, Dr Kamuri said that the two-day challenges had already been addressed and that operations had resumed.

“Kenyatta National Hospital (KNH) wishes to acknowledge a slight lapse in patient care today and reassure the public that the Social Health Authority (SHA) system is now fully operational and aligned with the KNH system. Normal operations have resumed, and patients are being attended to,” he stated.

“The recent system downtime experienced over the last two days temporarily disrupted some services, causing delays in patient clearance and administrative processes. We deeply regret the inconvenience this may have caused to our patients and their families.”

In a bid to deal with the cases, KNH said that additional personnel had since been dispatched and would work overtime to ensure all cases were dealt with.

“To address the backlog caused by the downtime and expedite service delivery, additional personnel have been deployed across all affected departments with extended working hours. KNH is fully committed to ensuring that all pending cases are resolved promptly and efficiently,” he noted.

Patients decried frustrations with the newly rolled out health cover, which they insist has not been working.

Some of them also fulminated against how they had wandered around the hospitals’ offices and even been forced to visit SHA offices, in vain.