Murkomen orders NTSA to clear licences, logbooks and number plates backlog in 2 weeks

In a statement on Friday, Murkomen said he would personally oversee the reforms to ensure the authority streamlines its service delivery to Kenyans.

“To quickly resolve this issue, I will personally supervise the processing, printing and delivery of Driving Licences, logbooks and digital number plates, starting today, to ensure Kenyans get better services and value for money," the Transport minister said. 

The CS, who spoke after visiting the NTSA Inspection and Printing Centre along Likoni Road and the Headquarters in Upper hill decried poor service delivery occasioned by a broken printing machine leading to about half a million pending incomplete applications. 

“It is unfortunate that half a million Kenyans are still waiting for either their biometrics to be taken or their Driving Licences to be printed and issued, resulting in inconveniences and loss of job opportunities,” Murkomen noted.

“Kenyans pay their hard-earned money to acquire Driving Licences, logbooks and digital number plates; it is their right to be treated with decorum, served professionally, expeditiously and with dignity.”

While urging NTSA officials to submit a report documenting reasons for the current state of affairs, Murkomen said he would now be holding them personally accountable for services at the Authority.

“I have instructed the management of NTSA and the Printing company to send to my office a full report on the reasons for the delays and the remedial measures they are taking to expedite the delivery of these services to Kenyans within the next 7 days,” he stated.

He added: “I will hold the senior management of NTSA personally responsible and accountable for any further delays, and poor service delivery experienced from now henceforth.”