NTSA extends operating hours over issuance of new number plates

In a statement issued on Friday, NTSA indicated that all its banking halls and offices will henceforth operate from 7.30am to 6.00pm on weekdays from the previous 8am-5pm schedule.

NTSA offices will also remain open on Saturdays in the coming two weeks to facilitate the collection of the new number plates.

"Additionally, NTSA offices will remain open to the public on Saturday, 30th September, 2023 and Saturday, 7th October, 2023 from 8.00am - 4.00pm to enable number plate collection," added the statement.

Meanwhile, the authority has asked motor vehicle owners who have received SMS notifications on the collection of reflective number plates to visit the centers they identified during the application process.

The move by NTSA to adjust its working hours comes a week after Roads and Transport Cabinet Secretary Kipchumba Murkomen directed the authority to clear the backlog in printing of Driving Licences, logbooks and digital number plates within two weeks.

In a statement on Friday, September 22, Murkomen said he would personally oversee the reforms to ensure the authority streamlines its service delivery to Kenyans.

“To quickly resolve this issue, I will personally supervise the processing, printing and delivery of Driving Licences, logbooks and digital number plates, starting today, to ensure Kenyans get better services and value for money," the Transport minister said. 

The CS, who spoke after visiting the NTSA Inspection and Printing Centre along Likoni Road and the Headquarters in Upper hill decried poor service delivery occasioned by a broken printing machine leading to about half a million pending incomplete applications. 

The government introduced the new-generation vehicle registration plates in May last year as part of measures to fight forgery, swapping and duplication.

Then-Interior Cabinet Secretary Fred Matiang’i announced in August 2022 that the government would phase out the old plates within 18 months. The deadline lapses in April 2024.