Tourism Regulatory Authority honours Gelian Hotel for excellence in service

The award was presented during a ceremony held in Nairobi on Saturday, where TRA highlighted its ongoing efforts to raise service standards across the country and position Kenya as a leading global tourism destination.

TRA Director Alex Munyao urged county governments, private sector players, and hospitality professionals to work closely with the authority in improving the quality of Kenya’s tourism offerings.

“I urge all county governments, private sector partners, and professionals to strengthen collaboration with TRA in making Kenya an attractive quality destination and ultimately a destination of choice,” he said.

TRA Director-General Nobert Tallam said the authority’s mark of quality is designed to guide establishments in enhancing their standards.

He noted that many facilities still face challenges in accessing affordable financing needed for development and improvement.

“Facilities struggling to access loans can come to us. We work with the Kenya Development Corporation to help secure loans at preferential rates to improve existing facilities and open new ones,” said Tallam.

Gelian Hotel General Manager Fred Nyangwe welcomed the recognition, saying it reflects the team’s commitment to quality service.

“We are proud of this recognition and look forward to further classification and continued growth,” he said.